Standard Shipping

All of our pieces — regardless of price — include complimentary worldwide shipping and are fully insured at their full retail value for your peace of mind.

Every shipment is issued with a tracking number, allowing both you and our team to stay updated throughout the delivery process. In the rare event of a delay, we remain in close contact with our couriers and will always keep you informed with timely updates on your order’s progress.

Please note that any applicable import fees or customs duties are the responsibility of the client and may vary depending on your local regulations.

Ready-to-wear pieces typically ship within 2 to 10 business days (Monday to Friday). For made-to-order and bespoke designs, additional production and delivery time is required. Estimated timeframes are listed under the "Production" section of each product.

While we strive to meet all stated timelines, we kindly ask for your understanding should there be unexpected delays due to courier disruptions or customs clearance, or peak holiday seasons — circumstances that are, at times, beyond our control. A slight margin is always considered to ensure realistic delivery expectations.

Packaging

Every order comes wrapped in our beautiful, luxurious, and sustainable packaging. Thoughtfully designed and created with you in mind.

For orders in our "Signature" and "Bridal" Collections that are above 20,000 AED we add a little extra touch of luxury.

Delivery Requirements

For security, all deliveries require an adult signature and ID. If you’re unavailable, our courier will reschedule; after two failed attempts, your order will be returned to us and we will have to reschedule a new shipping time and date.

Return Policy

Due to the bespoke, handmade nature of our jewelry, all custom orders are considered final sale.

For non-customized items, we accept returns within 7 days of delivery, provided the piece is unworn and returned in its original condition and packaging.

In such cases, we are pleased to offer a one time exchange or store credit.

If your piece arrives damaged or requires repair, please contact us within 72 hours of receiving your order — we’ll be happy to assist.

Repair Authorization

Prior to shipping our orders, we go through a rigorous process of quality control and inspection, however if your piece arrives damaged or appears faulty, please reach out to us at hello@houseofklara.com within 72 hours of delivery. Kindly include clear photos of the issue, along with your order number.

All items must be returned in their original packaging for inspection and eligibility for repair, replacement, or credit.

We handle each case with the utmost care, and are committed to making it right.

Order Cancellations

We begin handcrafting your piece shortly after your order is placed.

If you wish to cancel, please contact us within 24 hours at hello@houseofklara.com. Cancellations within this window will be refunded, minus a 4% processing fee.

After 24 hours, your order may already be in production. In such cases, cancellations may incur a restocking or labor fee of up to 50%, depending on the progress made.