Standard Shipping

Ready-to-wear pieces typically ship within 2-10 business days (Monday to Friday), while made-to-order and bespoke items will require longer production & delivery times. Please look at the "Production" details under each item to learn more about delivery timing.

Packaging

Orders over 15,000 AED are sent in premium, sustainable packaging. Orders below this amount are packaged in our minimal sustainable packaging.

Delivery Requirements

For security, all deliveries require an adult signature and ID. If you’re unavailable, our courier will reschedule; after two failed attempts, your order will be returned to us.

Return Policy

Due to the bespoke, handmade nature of our pieces, returns and exchanges are not accepted, except in cases of defects or repair needs.

Repair Authorization

If your item arrives damaged or defective, contact us within 12 hours at hello@houseofklara.com. All items must be returned in their original packaging.

Order Cancellations

Orders can be canceled within 12 hours for a refund, minus a 4% processing fee. After 12 hours, cancellations may incur up to a 50% restocking fee.